Category: From the Help Desk

I recently ran in to an issue I’ve seen at least a dozen times before. This time, however, absolutely nothing

If you didn’t build a recovery image before you had problems with your Microsoft Surface device, good news! Microsoft will

The background: Our office recently picked up some new computers, both Windows 8.1 and Windows 10. Some of these computers,

I can’t believe I never put this article on my site before, it’s an ancient tip, and still useful for

LibreOffice (and it’s grand daddy, OpenOffice) are excellent programs with a long history in the Open Source community. The projects

Now that you’ve upgraded to Windows 10, there’s the “Ask me anything” field at the bottom of the screen, right

I’ve been reading people complaining about this for a few weeks now. It’s completely blown out of proportion, and has

People have worked themselves into a frenzy, but I have discussed why I think this has been blown out of

We already discussed whether or not you should take Microsoft up on their offer to upgrade you to Windows 10.

We already discussed whether or not you should take Microsoft up on their offer to upgrade you to Windows 10.

Many users are happy with their computers the way they are and are not interested in upgrading to Windows 10.

UPDATE 1: How to backup Windows 7 before upgrading to Windows 10 & How to backup Windows 8.1 before upgrading

Update 3: In May of 2019 Microsoft released a patch for x86 versions of Windows XP and the 32 and

Update: Almost 2 years after I wrote this article, it remains one of the most popular on the website, so

I recently came across the need to play video files saved as .264. After much digging, it seemed I wasn’t

It’s that time of year again! Cisco has prepared their Annual Security Report. My most interesting take away from this

A new tool has been released by a group of hackers that makes hacking things like your iCloud account VERY

There has clearly been an issue with Windows the Phone 8.1 Developer Preview and CDMA phones. The issue was discovered

Update: Microsoft has confirmed that this patch is flawed, and has issued another fix to automatically uninstall KB3004394. Even more

Update: Our theory from the bottom paragraph has confirmed. Microsoft has confirmed that a flawed Windows Update can impact video

By now, most people know that I love to use NTPassword to reset passwords of Windows 2000, XP, Vista, and

Update: Microsoft has finally brought the KB article online to verify that this “November Update” does bring some new features,

Listen to / watch the next 3 minutes (or more) of this, continue reading my post if you’re still interested: