Category: From the Help Desk

A lot of my friends, co-workers, even colleagues are still perplexed by this “Heartbleed” thing. It’s making the news, but

Travel can be scary, and with my first long-distance trip in many years coming up this weekend, I want to

UPDATE: As if an upcoming “Google Take-Out” feature wasn’t enough, literally the same day I posted this Microsoft introduced a

Last week I got a call from someone who couldn’t give me much specific information, except that some application wasn’t

File-Count Audits are a necessity in modern computing and security. Any number of security and auditing tools will automate this

image credit: planetpalmbeach. I’m not prone to conspiracy theories, but some things are just a bit too much even for

I recently had a user call me and explain that they couldn’t save to their offline files and folders when

Last week, news broke about “PRISM.” A whistleblower alleges the US government has direct access to the servers of many

I recently ran in to an error stating “UFL ‘u2lgl’ that implements this function is missing.” This happened when using

Facebook REALLY wants your phone number. They’ve encouraged you to add it for years, but the latest round of “pop

I first wrote an article about malware in 2009. It was for a government funded organization and spread across five

People have asked for a while, how to put the Start Menu from Windows 7 back in to Windows 8.

I ran in to this one yesterday and thought I should tell you all how I got around it. First,

This is an oddly specific error, and I don’t have any good screenshots to go with it, so I apologize,

I was recently working on a completely unrelated issue, and someone asked “while I’m talking to you, can you look

Google is so pleased with themselves. They’re seeing success with the recent Chromebook releases. Which made sense, in some form,

Another one of Microsoft’s little messes. It’s the year 2013, and Microsoft is still so afraid of jumping head first

You might have some travel planned and need to spend some time away from work. In the age of mobile

I wondered when I was going to use the Windows Mobile Marketplace logo again. It seems suitable this time. Microsoft

As many of you know, I’ve Gone Legal with my digital content. But some things aren’t easily attainable. Say, for