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Category: From the Help Desk

February 19, 2013 admin

How to accept a friend request in Skype for Windows 8

The other day someone asked me how to accept a new contact request in Skype for Windows 8. I remember

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February 13, 2013 admin

Force your Windows Phone 7.8 update – worked on my HTC Arrive

So, it’s not an app, but I did want to share with everyone this week how I got my Windows

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January 29, 2013 admin

Where are my regular Desktop programs Windows 8?

So you’re in the Windows 8 “Desktop Mode” – because the Start Screen just doesn’t feel right. You installed a

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January 22, 2013 admin

In Office 2010, how do I change my product key? It's easy!

Some business users may have put in the wrong key when the first installed Office 2010. Some software pirates may

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January 15, 2013 admin

Exchange error 421.4.4.2, unable to connect, Attempted to failover… Fixed!

Users complain that they can’t send email. You dig through your exchange queues and logs, and you stumble across this:

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January 8, 2013 admin

Reset spooler, rebooted, reinstalled printer, still can’t print? Fixed!

I’ve seen people who have gone so far as to uninstall and reinstall their printer yet STILL could not print!

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December 25, 2012 admin

Keep Surface RT up to date

People tell me that updates are annoying, and slow… but they are for your protection. Windows, Android, iOS, Wii U,

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December 18, 2012 admin

Virus hid files, "Hidden" Attribute grayed out – Solved!

This thing is nasty. I’ve seen what I can only believe is a variant of WORM_VOBFUS.SMIS as defined by Trend

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December 11, 2012 admin

How to shut down your new Windows 8 computer

It really happened. I kind of thought it might, and addressed this once before, but I hoped it wouldn’t. Microsoft

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December 4, 2012 admin

Setting primary, secondary and more DNS addresses through command line – how to

Have you ever noticed that, sometimes when you’re on DHCP, you can have more than 2 DNS addresses? Perhaps you

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November 27, 2012 admin

Windows 8 apps can be downloaded on multiple computers (VIDEO)

Hey everyone – sorry for the lack of news lately, I’ve been enjoying a brief holiday vacation. But I wanted

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November 20, 2012 admin

Windows is 27 years old today

It’s Tech Tip Tuesday. It’s November 20th, 2012. 27 years ago today, Windows 1.0 was shipped. For just a geek

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November 13, 2012 admin

Why does my IT guy always tell me to reboot?

Because it works. I wish I could say that more often. But the reality is, it lets us start with

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November 6, 2012 admin

FTP for Windows RT

Update 1: if the idea of the command prompt doesn’t appeal to you, read Clive’s comments below this post for

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October 30, 2012 admin

How to clean that cluttered Windows 8 Start Screen

So you just got a new Windows 8 PC, and you installed a few programs. For instance, Office 2010 was

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October 23, 2012 admin

Customizing the background of your Windows 8 Start Screen

Windows 8’s biggest change from the last several revisions of Windows is the advent of the Start Screen to replace

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October 16, 2012 admin

How to Shutdown and Restart Windows 8

It’s a basic question, but on current generation hardware, there is no basic answer! On tablets you’ll expect to see

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October 10, 2012 admin

Outlook asking for password: "Welcome Back to…"

Since I didn’t have an app for you this week, how about a special edition of “From The Help Desk.”

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October 9, 2012 admin

How to Customize your Windows 8 Lock Screen

Windows 8, just like what was introduced in Windows Phone 7. You can press escape or drag the large image

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October 2, 2012 admin

Outlook freezes / locks up / crashes after opening

Last week we talked about what to do when Outlook won’t open, but what if it opens, then almost immediately

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September 25, 2012 admin

Outlook sits on "loading" screen forever!

Throughout the business world, you find Outlook to be almost ubiquitous as far as mail clients are concerned. The problem

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September 18, 2012 admin

Find Free Alternatives to Expensive Software!

I am a huge fan of the website AlternativeTo.net. I have been using it since they were in their infancy,

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September 11, 2012 admin

Windows 8 & Windows Server 2012 shortcuts

Knowing your way around Windows 8 is going to be critical. Microsoft has put together a list of Common Management

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September 2, 2012 admin

ZUNE Tip of a Lifetime: Zune Pass info needs to be refreshed solved! (KB946369)

I like to do the Xbox Tip of the Week on Sundays, but this time I feel obligated to let

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August 28, 2012 admin

How to Change your Product Key and Activate Windows 8

There are just some things you can’t get away from, and the command prompt is one of them. A lot

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