image credit: FreeDigitalPhotos.net user imagerymajestic
You may have recently followed the steps in our article about how to cancel or disable automatic renewal on Xbox Live. But you run in to an error. An error which specifically states “an error occurred cancelling automatic renewal.” This has been going on so long that I believe it is intentionally done by Microsoft, and it is just a ploy to get you on the phone with their retention department, so they can try to sweet talk you in to staying.
The unfortunate truth is, because it is set up this way, your only choice is to call support. The phone number for the United states and the URL for finding contact information in other countries can be found in another article on our site.