I can't connect to Xbox Live: easy solution

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When you’re having problems connecting to Xbox Live, you need to do some troubleshooting. First, find out whether or not Xbox Live is down. Once you’re sure Xbox Live is up and running, use Microsoft’s troubleshooting guide to figure out why you can’t connect to Xbox Live. It is an easy guide to walk through, asking a series of yes or no questions which will allow you to pinpoint the problem.