Category: Xbox Tip of the Week

ZUNE Tip of a Lifetime: Zune Pass info needs to be refreshed solved! (KB946369)

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I like to do the Xbox Tip of the Week on Sundays, but this time I feel obligated to let everyone know of a little Zune tip I have for you. I know, they’re not extremely popular, but my sister has one and she recently let her Zune Pass lapse. After she renewed, she was receiving the Your Zune Pass info needs to be refreshed error message, even though she had synchronized her Zune.

Microsoft used to have a support article about this in their Knowledge Base, but if you try to visit http://support.microsoft.com/kb/946369 there is no page there anymore. It’s like Microsoft wants to disavow knowledge of the Zune’s existence. Well, I used a little Archive.org-fu and dug up the original contents of the page. Deeper in this article, you’ll find some of the contents of the original Knowledge Base article, with multiple tips for fixing this and similar issues. Continue reading “ZUNE Tip of a Lifetime: Zune Pass info needs to be refreshed solved! (KB946369)”

How to Remove your Credit Card information from Xbox Live

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After previous account hackings of Xbox Live customers, I gave you some information about how to secure your Xbox Live account. But if you want to be extremely cautious, or let’s even say you’re even thinking of giving up on your Xbox and want to make sure nobody can get in to your account and charge things to your card… these are all smart things to consider. It’s important to remember that you can delete a profile from your Xbox 360, but there has been no good way to delete an Xbox Live account, just disable automatic renewal of Xbox Live Gold subscriptions.

So, how do you go about protecting your credit card information? By removing it. You already know that, you want to know how! It’s really quite simple:

  1. Head over to Account.Live.com.
  2. Click on Billing on the left hand side:
  3. Click Payment Options across the top.
  4. Click on the card you want to remove.
  5. The right side of the page will change, click Remove near the top.
  6. A box will pop up in the center of the page, at the bottom of that, click the Confirm Removal button.

Now, even if you never log in to that Windows Live ID again, you can be safe in the knowledge that your credit card details have been removed from Microsoft’s servers.

Xbox 360 Dashboard Update Failure Codes

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When Microsoft has an open beta test for the Xbox 360 Dashboard, the public release can’t be far off. With a new dashboard update just around the corner, I thought it might be handy to have this article at your disposal. If you perform an update and receive an error code after the update, here is how you can decode it, and what to do about each one. Some even require SPECIFIC updates that may not automatically be downloaded through Xbox Live – you would have to download these ‘special’ updates designed to resolve these issues. Microsoft has created a VERY helpful page, and addresses several possible error codes:

xxxx-307D-xxxx-xxxx-xxxx-xxxx
xxxx-3080-xxxx-xxxx-xxxx-xxxx
xxxx-3143-xxxx-xxxx-xxxx-xxxx
xxxx-3151-xxxx-xxxx-xxxx-xxxx
xxxx-xxxx-1xxx-xxxx-C000-007B
xxxx-xxxx-xxxx-xxxx-C000-000E
xxxx-xxxx-xxxx-xxxx-C000-0010
xxxx-xxxx-xxxx-xxxx-C000-007F
xxxx-xxxx-xxxx-xxxx-D000-0120
xxxx-xxxx-xx8x-xxxx-8007-0461
xxxx-xxxx-xx8x-xxxx-8007-2746
xxxx-xxxx-xx8x-xxxx-8007-274C
xxxx-xxxx-xx8x-xxxx-8007-2751
xxxx-xxxx-xx8x-xxxx-8007-2AF9
xxxx-xxxx-xx8x-xxxx-8007-2EE2
xxxx-xxxx-xx8x-xxxx-8015-xxxx
xxxx-xxxx-xx8x-xxxx-807B-0194
xxxx-xxxx-xxxx-xxxx-C000-0185
xxxx-xxxx-xxxx-xxxx-C000-0032
xxxx-xxxx-xxxx-xxxx-C000-0013
xxxx-xxxx-xxxx-xxxx-C000-0286
xxxx-xxxx-xxxx-xxxx-8007-000F
xxxx-xxxx-xxxx-xxxx-8007-045D
xxxx-xxxx-xxxx-xxxx-D000-0185
xxxx-xxxx-xxxx-xxxx-C000-0001
xxxx-xxxx-xxxx-xxxx-C000-0034
xxxx-xxxx-xxxx-xxxx-C810-1001
xxxx-xxxx-xxxx-xxxx-C000-0022
xxxx-xxxx-xxxx-xxxx-C800-8001
xxxx-xxxx-xxxx-xxxx-C000-003C
xxxx-xxxx-xxxx-xxxx-C000-0221
xxxx-xxxx-xxxx-xxxx-C005-3007
xxxx-xxxx-xxxx-xxxx-C000-003A
xxxx-xxxx-xxxx-xxxx-C000-0099
xxxx-xxxx-xxxx-xxxx-C810-1012
xxxx-xxxx-xxxx-xxxx-C810-1011
xxxx-xxxx-xxxx-xxxx-C800-0080
xxxx-xxxx-xxxx-xxxx-C000-016B
xxxx-xxxx-xxxx-xxxx-C005-3002
xxxx-xxxx-xxxx-xxxx-C000-003F

Possible Error Codes after Console Update has its own support section on Xbox.com.