Xbox Support Sets the Standard

I had a relatively simple question about my Xbox Live account, earlier today, but the answer just wasn’t clear to me. So I hopped on the online and asked the support rep. I had an answer within minutes and was on to the next thing. Mark was a big help. But it got me thinking… I’ve contact Microsoft’s support team a few times in the last few years, and every time they’ve been a huge help. All too often when I call one company or another for support, they find a scape goat. “It must be your internet connection,” they’ll say, or “have you replaced the batteries?” I’ve been asked. Whether it’s for a few hundred dollars in a game console, or thousands of dollars on an enterprise server, I have to work with tech support all the time, and the Xbox Support team continues to deliver the best experience. Continue reading

Xbox Live's "Ultimate Game Sale" starts this week

This week’s Xbox Tip of the Week isn’t your average tip – it’s a limited time deal. Xbox Live’s Major Nelson announced that several Games on Demand (full versions of retail Xbox 360 games, available for download via Xbox Live) will be on sale. The down side? We don’t yet know what the prices are going to be like. Everyone is hoping for something jaw dropping, but some people are already expecting to be able to find better deals in the Sunday paper. So right now it’s a wait and see, but the list of games is so long, we’re bound to get a few good deals!

From Major Nelson’s blog (linked above), here are some of the titles you can expect to see on sale:

Assassins Creed
Assassins Creed 2
Batman Arkham Asylum
Batman Arkham city
Bioshock
Borderlands
Borderlands 2
Brotherhood (Assassin’s Creed Brotherhood)
Call of Juarez
Call of Duty 2
Call of Duty 3
Call of Duty: Black Ops
Call of Duty: Black Ops 2
Call of Duty: Modern Warfare
Call of Duty: Modern Warfare 2
Call of Duty: Modern Warfare 3
Code Veronica
Dark Messiah of Might and Magic: Elements
Dead Island
Dirt 2
Dishonored
El Shaddai Ascension of the Metatron
Fable III
Fallout 3
Fallout 3 New Vegas
GRID
Halo 3
Halo 4
Halo Reach
Halo Wars
Kane & Lynch Dead Men
Left for Dead 2
Max Payne 3
Metal Gear Solid HD
Metal Gear Solid Peacewalker
Mortal Kombat
Mortal Kombat vs. DCU
Orange Box
Portal 2
Raccoon City
Rainbow Six Vegas
Rayman Raving Rabbids
Resident Evil 4
Resident Evil 5
Resident Evil 6
Red Dead Redemption
Revelations (Assassin’s Creed Revelations)
Sid Meier’s Civilization Revolution
Street Fighter IV
Street Fighter X Tekken
Super Streetfighter IV Arcade Edition
TC’s H.A.W.X.
Tekken 6
Tekken Tag Tournament 2
The Darkness
The King of Fighters XIII
Tom Clancy’s Ghost Recon Advanced Warfighter
Tom Clancy’s Ghost Recon Advanced Warfighter 2
Tomb Raider Legend
Virtua Fighter 5
World at War (Call of Duty: World at War)

*Content availability and pricing may vary by region

Although I haven’t seen it confirmed, yet, I do believe the deals will be limited to current Xbox Live members with active Gold subscriptions. Hence the picture above, from 2008.

A Parents' Guide to Gaming


Today, according to the American Library Association, is National Gaming Day at your Library. As a person who has grown up gaming, I see the confusion in some parents’ eyes as they try to determine what games are right for their children.

Your kid already knows what they want – but just because it’s a game doesn’t necessarily mean you should cave in, especially if you’re the type of parent that pays close attention to the movies your child watches or music they listen to. Why should video games be any different?

So today, I’ll be at my local library presenting, for parents who wish to attend, A Parent’s Guide to Gaming. I will be discussing ESRB ratings, as well as how the individual consoles handle their parental controls. For those unable to attend (the extreme majority of the people who view this website), I’ve prepared a few links that might help you.

Below are videos from the Entertainment Software Association of Canada – now these videos are a little old, but the majority of the information is still the same. I wish I had the ability to record today’s demonstrations, which will all show case the latest revisions of the Xbox 360, PlayStation 3, and Wii. Since you can’t attend, below the videos are also step-by-step guides from the manufacturer’s themselves, describing in detail how to manage the Parental Controls of each console, with their latest updates.

Video Demonstrations
Configuring Parental Controls video for Microsoft Xbox 360
Configuring Parental Controls video for Sony PlayStation 3
Configuring Parental Controls video for Nintendo Wii

Written Guides
Setup Parental Controls step-by-step guides for Xbox 360
Setup Parental Controls step-by-step guides for PlayStation 3 (PS3)
Setup Parental Controls step-by-step guides for Wii