Nothing specific from the help desk today, but I just wanted to refer you to several tools I use frequently in my job. Some of them I have been using for years, and one of them for literally over a decade. These are applications I trust and I use. I am in no way affiliated with any of these products, and am only recommending them because they genuinely work for me! Put some of this stuff on your flashdrive and you’ll have the Swiss army knife of IT toolkits.
Now I know some of you may say I left out some other useful tools, or your favorites – this isn’t a comprensive list of everything I use regularly, these are just some of the ones I immediately turn to. I’ll gladly say I also use several resources like RogueKiller and ComboFix from BleepingComputer.com, sites like InternetHealthReport.com to diagnose internet connectivity issues, and use other products like Microsoft Steady State, Comodo Time Machine, RollbackRX for keeping a system in running order, MetaSploit, BackTrack, and ImmunityCanvas for pentesting, and Acronis TrueImage or even Norton Ghost when they’re called for in system imaging. But the list above are some of my favorites. If they’re not working for you, I’d encourage you to find something that will by using AlternativeTo.